A-1/2, Chanakya Puri, 2nd Floor, Opp. C-1, Janakpuri, Pankha Road, New Delhi - 110059, INDIA

Refund Policy

  • We want your every purchase to make you feel most stylish than ever, but we understand that not all the fashion enthusiasts are easy to please – so we readily exchanges!
  • If any manufacturing defect or size issue with your purchase, you can only exchange your purchase within 15 days of Delivery where reverse pickup facility is not provided by us.
  • In case of outer packing of the product is damaged then immediately verify the quality/quantity of the product, before accepting the package from the courier company. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark as a proof on the delivery document.
  • We strive to ensure that the items delivered to you are in perfect condition. However, in case the item is damaged during transit or there is a manufacturing defect, theneooverseas.com shall agree to provide credit to be used by the customer for further purchase. No refund will be provided in such case.
  • In case of any other complaints about product or our service you can email at help@theneooverseas.com within 2 days of product receipt. 
  • com does not guarantee any credit or replacement of the product if customer returns any product, before receiving confirmation from theneooverseas.com 
  • Return of products purchased under any offer or discount is not possible.
  • Fabrics such as net, all types of silk, satin, cotton, linen, etc. do not come with any kind of Guarantee. 
  • Complaint mail  
    Any complaint regarding the order should be made within 2 days from the receipt of the package. Complaint mail should contain comprehensive details of the defects/ complaints of every aspect of the order/ packing or delivery as we examine the returned products for all such defects/ variations that are defined in the customer’s email.  
  • Safe receipt of defective product by theneooverseas.com is sole responsibility of the customer. 
  • International Returns: 
    theneooverseas.com does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer. We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, theneooverseas.com reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item. 

There will be “No Exchange/Return & No Refund” for Products purchased under any Offer / Discount / Sale whatsoever.